Contact us on 0131 448 2133

FAQs

  • Nov212016
    faqs

    Can I order wood samples?

    By

    We are happy to send wood samples in the post to you for no extra cost. You can see the…

    Read more
    0
    0
  • Nov212016
    faqs

    What are cushions filled with?

    By

    For each upholstered piece of furniture on the website, we have specified our recommended cushion fillings. These include feather wrapped…

    Read more
    0
    0
  • Nov212016
    faqs

    What are frames made of?

    By

    Each piece of Charlotte James furniture is made using the finest kiln-dried hard wood, with frames glued and screwed.

    Read more
    0
    0
  • Nov212016
    faqs

    What payment methods do you accept?

    By

    We accept cheque, credit/debit cards or via bank transfer.

    Read more
    0
    0
  • Nov212016
    faqs

    How do I place an order?

    By

    Account holders should email their nominated Account Executive, Laura or Rosa. Orders can be placed over the phone or via…

    Read more
    0
    0
  • Nov212016
    faqs

    How can I set up an account?

    By

    New customers should email enquiries@charlottejamesfurniture.com to request a trade application form.

    Read more
    0
    0
  • Nov212016
    faqs

    How long are quotes valid for?

    By

    Quotes are valid for 6-months from the date supplied.

    Read more
    0
    0
  • Nov212016
    faqs

    Do you have retail prices?

    By

    No, Charlotte James Furniture is trade-only.

    Read more
    0
    0
  • Nov212016
    faqs

    What if access to my property is a problem?

    By

    Depending on location, we can conduct a site visit prior to delivery. Email enquiries@charlottejamesfurniture.com if you have a query about…

    Read more
    0
  • Nov212016
    faqs

    Can you take away the old furniture for me?

    By

    This isn’t a service we currently offer.

    Read more
    0